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FREQUENT ASKED  QUESTIONS 


ABOUT US

 We @ KLOTHES KAFE navigate you to BEST SEASON TRENDS from markets all over INDIA, anywhere, and anyplace, at affordable range, from klothes to accessories we have it all- discover the best couture at one place because we have "FASHION SABKE LIYE" 

since 2012

Q.HOW WE ARE DIFFERENT FROM OTHERS?


-We believe in dealing like friends.
-Everything is transparent.
-Easy go Customer friendly support on whatsapp.
-Our Pricing and Quality are worthy.
Experience it..you will agree with  our statement 

 Q. WHATS YOUR ORDER CANCELLING POLICY?

www.klotheskafe.com believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
-   If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
-   If you received the product, it will be eligible for replacement, only in cases where there are SIZE ISSUES Or defects found with the product.


Refund Policy:
Refunds will be made in the same form that the payment is received within 7-10 working days from the date of cancellation of order.
Shipping and COD charges are non refundable.


Return Policy :
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please  message,or whatsapp us on our customer care at 782-732-1919 or email us at Contact@klotheskafe.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
* Any product that exhibits physical damage to the box or to the product;
* Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
 *Please note- Accesories,Sunglasses,Belts,Mobile Covers are not Exchangable.
In the end.. just relax YOU are a KK  member , feel the difference.



SHIPPING POLICIES:

KLOTHES KAFE   is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

 

How long does it take for an order to arrive?
We dispatch your product in 48hours and It takes usually 3 to 5 days,but on safer side we ask you to wait max for 8 days all over world. :)
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call or message our customer care at 7827321919 or email us at help@klotheskafe.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.


Q. WHATS YOUR CUSTOMER SUPPORT NUMBER?
ANS-782 732 1919 YOU CAN WHATSAPP OR TEXT US FOR ANY INFO ANYTIME.
 
Q.WHAT IF I HAVE SIZE ISSUES.??
ANS-All you need to inform us on 7827321919 whatsapp, and we will help you out with big smile. :)
 
 
Q.WHY YOU GUYS CHARGE FOR SHIPPING AND COD ??
ANS-Unlike others we dont add them in our products,we suggest  KK MEMBERS to shop while using cards .
 
 
Q.WHATS ARE SHIPPING CHARGES.?
ANS-Its flat 65 rs all over India.
 
 
Q.WHEN YOU UPLOAD YOU COLLECTION ?? ANY SPECIFIC DATES?
ANS-NO AS SUCH NO SPECIFIC DATES BUT WE INFORM ALL SUBSCRIBERS BEFORE THAT. SO IF YOU ARE NOT ON THE LIST ADD YOUR EMAIL ADDRESS NOW ON HOME PAGE IN BOTTOM. 
 

 
 
Q.WHEN MY ORDER WILL REACH??
ANS-WE DISPATCH YOUR PRODUCT WITHIN 48HOURS AND THEN IT TAKES 7 TO 8 WORKING DAYS. :)